Intervening in Conflict

At Mobius Executive Leadership, our consultants excel at intervening in conflict. Our team includes world-class experts who were trained in conflict, mediation, and intervening in systems by the leading thinkers and practitioners in the world. With vast experience in the corporate, public, non-profit, and international arenas, our Senior Consultant team is among the finest groups of interventionists anywhere in the field.

The Challenge

In every industry, producing results requires people to work together. Most of the time our focus remains on the deliverable, the outcome of working together that translates into a product or service, and the way this translates to the bottom line. In public companies, we pay close attention to results each quarter in light of the return for our shareholders. By and large, we expect that as long as the machine is working well, we will continue producing results in a timely way and to our standard of excellence.

Inevitably, managers and leaders discover that the machine breaks down. People clash with each other and projects get stuck. Case teams argue over members’ respective roles. Differences emerge in strategic direction. Opinions become strong and are expressed with force. Values and priorities differ among partners. Understanding of scope and commitment in contracts diverge between vendors and clients. People assess performance differently, and employees leave annual reviews hurt or angry. People need to say no to increased budget or human resource allocations. The list goes on and on.

In turn, managers and executives find themselves in situations where the breakdown among people undermines the achievement of business results. Important decisions are not founded on the best thinking when people in conflict can’t collaborate. People in conflict miss deadlines when time is repeatedly lost in a dispute. The efficiency and quality of work declines when morale suffers as conflict is not resolved. The mood and tone of conflict spills over to impact an entire office, and even to the client or customer. At the end of the day, a workplace where people are unhappy is not a healthy environment and is unlikely to retain top talent unless things improve.

One Solution: Conflict Intervention

Mobius’ experience with conflict intervention is both broad and deep. Our team understands deeply the dynamics of human beings and the way they interact with each other in different kinds of settings. We appreciate the way systems can appear like machines, and yet recognize that organizations are actually led and run by people. Unlike the pieces of machinery, people must be approached as multi-faceted entities with pressures and constraints, skills and limitations, hopes and fears. Most importantly, individuals must be respected for the wisdom they bring to a situation as well as guided to see the blind spots they are missing. Ultimately, Mobius brings groups of people together with different perspectives, opposing priorities, divergent communication styles and real pressures to move through conflicts and get back on track. Our track record is outstanding for restoring key working relationships while achieving the important substantive needs of the business at hand.